For Patients: Your Stay

Your Stay

Valuables

You may keep small amounts of money, however we recommend that you do not bring valuable items or large amounts with you to Hospital. The Hospital does not accept liability for lost, stolen or damaged property.

Visitors

You are welcome to receive visitors however, please ensure that your visitors do not visit during program session times. All visitors are required to leave by 8.25 pm before the building is locked at 8.30 pm.

Meal Service

An experienced catering team provides a variety of healthy meals. We are able to accommodate special dietary requirements and ask that you discuss this matter with nursing staff.

If you would like a relative or friend to join you for a meal in the Dining Room (at a nominal charge), meal vouchers can be purchased from Reception.

Patients are not permitted in the dining room in night attire.

The Dining Room is open each day

• Breakfast 7.30 am to 8.30 am
• Morning Tea 10.30 am to 11.00 am
• Lunch 12 noon to 1.00 pm
• Afternoon Tea 3.00 pm to 3.30 pm
• Dinner 5.30 pm to 6.30 pm

Staff Identification

Staff members wear a uniform and photo identification badges.

Medication

All medication that you bring to Hospital must be given to nursing staff on arrival. Medication is dispensed from the Medication Trolley on each Unit at 7.00 am, 12 noon, 5.00 pm and 9.00 pm.

Alcohol and Drugs

Under no circumstances is the use of alcohol or unprescribed drugs permitted on the hospital premises.

Fire

In the event of a fire alarm please await instruction from the nursing staff. Emergency equipment is tested regularly. You will be informed when a test is to take place.

Smoking

There is no smoking in the hospital grounds.

For your convenience

The following services are available for your convenience. Appointments can be made by contacting nursing staff.

Clergy

Visits are available on request.

Laundry

Washing machine, dryer and ironing facilities are available. You will need to supply your own washing powder.

Television

Television and video recorders are available in lounge areas in each Unit. Televisions are available for hire.

Mail

The incoming mail is distributed each day. Stamped letters can be left at Reception for posting.

Stamps

Available for purchase at Reception.

Newspapers

Available each day in your Unit. Personal copies can be ordered through Reception.

Telephones

There are telephones in each room. Privately insured patients only pay for long distance and mobile calls. Public telephones are also available for patient use. See our Receptionist for change if required.

Taxis

Can be arranged at Reception.

Transport

A regular Brisbane City Council bus service operates between the City and New Farm. Bus stops are located on Sydney Street and Oxlade Drive. A ferry service operates between Eagle Street in the City and New Farm. The Hospital is a short walk from the Sydney Street Ferry Terminal.

Leave

Overnight leave will not be granted within the first twenty-one days of admission. A maximum of 3 overnight leaves are permitted as part of your discharge planning. Leave is to be for one night only.

Your Privacy

All Hospitals operated by Ramsay Health Care comply with the Commonwealth Privacy Act and all other state/territory legislative requirements in relation to the management of personal information. Our patients can feel safe in the knowledge that we safeguard their personal health information ensuring that confidentiality is respected and information is stored securely.

At all times patient records are treated with strict confidentiality. Relevant information from records may be sent to your General Practitioner to assist them with continuing care and/or to the Department of Veterans’ for entitlement purposes.

Patient records are the property of the hospital.

On admission you will be provided with our Privacy Policy and consent form. If you have any further queries in relation to the Privacy Policy please contact the hospital.

We strongly encourage you not to share any personal information with other patients in the hospital.

Your say

We invite all comments and suggestions that will maximize your comfort and improve our services. Please feel free to provide feedback either by:

• Telling a staff member
• Completing a patient satisfaction questionnaire
• Writing to the Chief Executive Officer